I have a very informative parent course titled "CAS Roadmap for Parents".  It is filled with practical therapy information and therapy videos.  See link above.

If you're a speech therapist  and you want to learn everything you need to know to help a child with apraxia learn to speak, you'll want to take our Childhood Apraxia of Speech course.

If you've already taken our CAS course, or if you have experience treating CAS and want to learn how to improve your apraxia therapy with a play-based approach, check out our Tools and Toys in Apraxia Therapy course.

Absolutely. With purchase of the Treatment of Childhood Apraxia course, you'll receive direct access to me via monthly Zoom calls where we break down real client cases and answer your questions.

I also offer 1:1 Parent and SLP consultations.  Email me for details.  Use the contact form at the top of the website.

Customer Complaint Resolution Policy for Bondar Speech

Our organization is committed to delivering high-quality online educational content and maintaining a positive experience for all customers. We take customer feedback seriously and have established the following policy to address and resolve complaints regarding our on-demand courses with lifetime access.

1. Complaint Submission Process
- Customers with complaints should contact us by email at [email protected] within 7 days of the issue occurring.
- Complaints should include the customer’s full name, course name, purchase date, and a clear description of the issue.

2. Acknowledgment and Response Time
- The CE administrative assistant aims to acknowledge all complaints within 2 business days of receipt.
- The CE administrative assistant will provide a response or update within 5 business days from the initial acknowledgment.

3. Resolution Process
- Technical Issues: If the complaint involves technical issues (such as access difficulties or content not loading), we will work to resolve these promptly. If we are unable to resolve the issue, we may offer alternative solutions, including access extensions or partial refunds, depending on the situation.
- Content Concerns: If the complaint pertains to course content (such as errors, inaccuracies, or unmet expectations), a refund will be offered if the customer did not access more than 10% of the course.

4. Escalation
- If a complaint is not resolved to the customer’s satisfaction, it may be escalated to the Director of Continuing Education (CE) for further review.
- The customer will be notified within 2 business days if an escalation is in progress, along with a projected timeline for resolution.

5. Final Decision
- Once a resolution has been reached, we will inform the customer of the final decision. This decision will be considered final unless new information or evidence is provided.

7. Continuous Improvement
- All complaints are documented and reviewed periodically by the professional development advisory committee, to help improve our course offerings and customer service experience.

By purchasing our on-demand course with lifetime access, customers agree to this complaint resolution policy. We value feedback and are committed to providing a supportive learning environment.

Speaker Financial Disclosures for Alonna Bondar M.S., CCC-SLP

• is the CEO and Owner of Bondar Speech Private Practice
• receives compensation from this online apraxia course and all the courses listed on bondarspeech.com
• receives small commissions from affiliate links in her Amazon storefront
• receives commissions from affiliate sales of other courses for speech language pathologists
• receives compensation for webinars given for various speech pathology memberships

Speaker Non-Financial Disclosures for Alonna Bondar M.S., CCC-SLP

• is a member of the American Speech and Hearing Association
• is listed on the directory for Apraxia Kids
• is PROMPT certified and listed on the PROMPT directory
• has spoken on various podcasts on topics related to speech language pathology

Accessibility Commitment

 
Bondar Speech is dedicated to ensuring our courses and resources are accessible to all individuals, including participants with disabilities. If you require special accommodations, please email us at [email protected].

• We will acknowledge receipt of your request within 7 days.
• Requested accommodations will be provided within 14 days, whenever possible.

Your accessibility needs are our priority, and we are here to support you!